Refund policy

Returns & Refunds

What can be returned

• Furniture: Returns and exchanges are accepted within 14 days of purchase.
• Umbrellas: All sales are final, except for defective parts.

Returned items must be new, unused, and still in their original wrapping.

How to start a return
Email support@fabrikaoutdoorliving.com with your order number. Exchanges are handled the same way as returns.

Fees

• A 25% restocking fee applies to all returns.
• If you’d like us to pick up the item, there’s a $120 pickup fee.
• Orders that haven’t been delivered are refunded in full, minus a 3% credit card processing fee.

Refunds
Once we receive and inspect the return, we’ll email you. Approved refunds go back to your original payment method only. It can take up to 10 business days to show on your statement. For phone or online orders, we may ask for ID before issuing a refund.

Damaged or defective items
If something arrives damaged or defective, email us within 7 days of delivery with photos and a short description. We’ll repair it, and if we can’t, we’ll exchange or refund it.

Handcrafted pieces
Each piece is made by hand, so small variations in weave pattern, wicker color tone, welds, frame color in hidden areas, and dimensions are normal. They aren’t considered defects.